Write to us
Questions, a problem, something about your data or your child's: write to us and a person answers, usually within two working days.
support@zuvioai.comSomething doesn't work
- In Zuvio, open the menu and tap Tell us about a problem. Say what you were doing and what you saw: it reaches us with where you were and on which device.
- An answer from the tutor that is wrong, unsafe or not right for your age: tap Report under it.
- Forgot your password: on the sign-in page, tap Forgot your password? and we email you a link.
Delete your account and your data
You can delete your Zuvio account yourself at any time, in the app or on the web:
- Open Zuvio (the app, or app.zuvioai.com) and sign in.
- Go to Settings, then Account.
- Optional: Download my data first, to keep a copy of everything.
- Tap Delete my account, then tap again to confirm. Zuvio asks you to sign in once more to be sure it's you.
What is deleted: your account and everything in it, at once: your chats, the photos and files you sent, your lessons, review cards, marks, exams, your week, your study groups' posts, your reports and the problems you told us about. Nightly backups are deleted after 30 days, so your data is gone from them within 30 days too.
Can't sign in? Email support@zuvioai.com from the email address of your account, with the subject "Delete my Zuvio account". We delete it within 30 days and write back when it's done. A parent or guardian can ask for their child's account the same way.
Your privacy
What Zuvio keeps, why, who else receives it and for how long: privacy policy. The rules for using Zuvio: terms of use.